A J.D. Power study published by the Cornell Center for Hospitality Research found that U.S. hotel guests grow measurably less satisfied once front-desk wait times exceed five minutes. A similar delay plays out every morning at the back of house, where housekeeping and engineering staff wait in line to sign physical keys in and out of a paper logbook. Most operators treat that delay as a fixed cost of doing business. It isn’t. GMs scrutinize […]

The post 5 Ways Manual Hotel Key Control is Quietly Eroding Your Bottom Line appeared first on LODGING Magazine.

This post was originally published on this site