Hospitality has always been a competitive business, so hotel managers are continually on the lookout for trends that will give them the edge. There’s a lot of talk about tech being the future of the industry, but where is the balance between offering convenience and providing the magic of unforgettable human interactions?  People and relationships are the heart of the hotel business. Tech tools can enhance guest services, but without approachable and helpful staff, guests are left with a sterile, transactional experience. […]

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