All guests are wary of losing important items on the road. When an item is lost at a hotel, guests might dread going through the hotel’s process to claim what’s missing. There isn’t an industry-wide lost and found operating standard, so while hotels strive to have successful pre-stay and on-property experiences, many neglect post-stay experiences, including lost and found operations. Founder and CEO of cloud-based lost and found technology BOUNTE Stephen Sinclair says, “If hotel […]

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