MUNICH—Apaleo, Cocoon Hotels, and Eckelmann Hotels announced the launch of a new AI agent for room allocation. The AI agent has reduced the hotel’s room assignment process, a largely manual task, from up to 45 minutes per property per day to around one minute. The AI agent is live at Cocoon Hotel Munich Hauptbahnhof, a 103-room property with eight room categories. There, the agent, which runs on Apaleo’s platform, reads guest comments, identifies details relevant to room allocation, and assigns rooms based […]

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