Hotels Can’t Monetize Experiences on Fragmented Technology
For the last few years, one of the biggest debates in hospitality technology has been whether hotels should use an all-in-one platform or a best-of-breed stack. It is a compelling discussion, but for many hoteliers, it is too simple. Guests experience a hotel’s technology over the course of a stay. They do not care whether the systems behind it come from one vendor or six. They care whether booking a room, checking in, reserving dinner, […]
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