J.D. Power: Guest Satisfaction at Third-Party Managed Hotels Significantly Improves
TROY, Michigan—According to the J.D. Power 2024 North America Third-Party Hotel Management Guest Satisfaction Benchmark, overall guest satisfaction with branded hotels run by the nation’s largest third-party management companies improved significantly this year, outperforming chain-managed and independently operated hotels. “Third-party management companies operating branded hotels are really firing on all cylinders by consistently delivering well-maintained buildings, cleaner guestrooms, and an overall better guest experience than those seen among independently operated branded properties and even chain-managed […]
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