AMSTERDAM—New research from Mews found that 98 percent of hoteliers have used AI across their operations in the last six months. On average, it was involved in 11 of the 19 most common hotel tasks and handled more than half the workload in those tasks. Adoption spanned the front office, commercial, food & beverage, and leadership, and was highest in upper-midscale, upscale, and luxury properties. Despite this widespread adoption, 59 percent of hoteliers said that […]

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