Mews Survey: Hotel Guests Don’t Want AI-Led Stays
NEW YORK—New survey data released by Mews found that as AI adoption in hotels accelerates, guest expectations are moving the opposite way; 89 percent of guests want either a hybrid stay blending AI and human service or AI operating quietly in the background on repetitive tasks. Almost none want an AI-led stay. 59 percent of guests said they believe AI should take over repetitive tasks so hoteliers can instead focus on building trust with their […]
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