Pools and fitness centers are both key amenities at hotels; they’re often viewed as must-have aspects of the guest experience. They can make or break the quality of a guest’s stay—when properly run, they can set a property apart from the competition, lead to repeat business, and generate more revenue through positive reviews that capture additional guests. The inverse is true as well—poorly run pools and fitness centers can prompt guests to leave, take their business elsewhere, and write negative reviews that damage the property’s reputation and cost […]

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