Mews Announces Launch of Guest Messaging and Automations
AMSTERDAM—Mews launched Guest Messaging and Automations. Guest Messaging brings every channel into one thread, tied to the guest’s profile and reservation. A guest can text from the airport, switch to WhatsApp on arrival, then message through the guest portal, and staff see one conversation, not three. Mews AI, trained on the property’s own data, answers 80 percent of routine questions instantly: pool hours, parking, late checkout, breakfast. That frees staff for what needs a human touch: […]
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This Week’s Comings & Goings
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