Most hotel guests arrive with multiple connected devices, including phones, tablets, laptops, and wearables, and they expect seamless access, not just to the internet, but to their own digital ecosystems. Fast, reliable WiFi isn’t a differentiator anymore; it’s a baseline expectation. According to J.D. Power’s 2025 North America Hotel Guest Satisfaction Index, WiFi quality and streaming capability are now among the top three drivers of overall guest satisfaction. However, many properties still struggle to deliver […]

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