TROY, Michigan—According to the J.D. Power 2025 North America Third-Party Hotel Management Guest Satisfaction Benchmark, guest satisfaction declined significantly year over year in the areas of food and beverage quality and facilities maintenance as management companies contended with increasing operating costs. “In hotels where the owner is not operating the property, guest satisfaction ultimately rests with third-party management companies that operate on behalf of hotel owners,” said Andrea Stokes, hospitality practice lead at J.D. Power. […]

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