TROY, Michigan—According to the J.D. Power 2026 North America Third-Party Hotel Management Guest Satisfaction Benchmark, hotel management companies are successfully enhancing the guest experience at their branded hotels. Overall guest satisfaction increased 14 points (on a 1,000-point scale) to 696, up from 682 in 2025. Staff service satisfaction among first-time guests at the hotel improved by 26 points year over year. The benchmark, based on hotel stay feedback from 5,642 guests, reflects efforts by hotel […]

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