Shiji Report Finds Growth in Global Guest Satisfaction
BARCELONA, Spain—Shiji released its yearly Guest Experience Benchmark Report, which found that global guest satisfaction continued its upward trajectory, reaching 86.7 percent, despite record-breaking tourist arrivals and rising operational pressure across the industry. Based on over 40 million guest reviews, 84 million mentions, and data from 12,000 hotels across eight regions gathered using Shiji Reviewpro, the report confirms that hotels worldwide are coping better than ever with rising guest expectations while navigating uneven regional and […]
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