Redefining the Guest Experience: How Tech is Powering Personalized Hospitality
There’s a well-established paradox within hospitality—exceeding guest expectations while managing operational costs. Hoteliers know that their customers want to be delighted, but they must also ensure their investments pay off in a memorable guest experience while boosting the bottom line. This stubborn issue has culminated in a single mission for the industry—personalized guest experiences. Personalization for one guest might mean a frictionless, human-free check-in. For another, it could mean 24/7 staff availability to accommodate special […]
The post Redefining the Guest Experience: How Tech is Powering Personalized Hospitality appeared first on LODGING Magazine.
What Hotel Guests Actually Scan: New Data on QR Code Use in Hospitality
Hospitality operators have spent the past several years adding QR codes to nearly every guest touchp
Operto Launches Hotelier Assessment Detailing the Cost of Predatory OTAs
VANCOUVER, Canada—Operto launched a new assessment that gives individual hotels visibility into ho
LivAway Suites Breaks Ground on New Property in Montgomery, Alabama
MONTGOMERY, Alabama—LivAway Suites announced that it has broken ground on its first hotel in Alaba
